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FAQ’s
Welcome to BDO Furniture’s FAQ’s section! Here, you’ll find answers to common questions about our delivery services, payment options, warranty coverage, and terms and conditions.
Whether you’re curious about our fast delivery times, secure payment methods, comprehensive warranties, or our detailed terms and conditions, we’ve got you covered.
Frequently Asked Questions:
Fast Delivery Range: Stocked in Syd, Melb, Adel, Bris, Perth. Delivery normally within 1-3 Business days.
Click & Collect: Within 1-2 Business days, available on selected items (View-able in checkout)
Standard range of In Stock items: 1-10 Business days (Orders can be fast tracked if required)
Custom made to order Products: Up to 30 business days, please check the availability on each product listing.
You will receive a confirmation email once your order has been dispatched with a unique tracking number to track your delivery with the freight company.
Fast Delivery Range: Stocked in Sydney, Melbourne, Adelaide, Brisbane & Perth. Delivery normally within 1-3 Business days.
Click & Collect: Within 1-2 Business days, available on selected items (View-able in checkout)Orders being dispatched from our main Adelaide warehouse the delivery takes place within business hours, Monday to Friday.
Standard Delivery / Transit times after dispatch for items coming from our main Adelaide warehouse are as follows:
Melbourne, Adelaide Metro: Approximately 1-3 business days
Sydney Metro: Approximately 4-6 business days
Canberra, Brisbane, Perth, Darwin, Hobart Metro: Approximately 4-8 business days
Other areas non Metro, regional, rural & remote deliveries: 4-15 business days
As standard, all deliveries are 9am – 5pm weekdays only. We can always get pricing and provide a quote for out of hours deliveries. Please either call us on 1300 313 495 or email us at [email protected]
If you require your delivery on a specific day, please let us know prior to ordering or add your requirement in the instructions box when ordering so that we can confirm if this is possible. If you require it after or before a certain date, please contact us to ensure your deadlines can be met.
All of our products, unless otherwise stated, are delivered boxed and disassembled.
If you would like your items assembled please let us know when you place your order and we can arrange a quick quote – this can be done in the additional comments box just before confirming your order in the checkout.
Please note we only offer assembly/installation in capital cities and not regional/rural locations.
Once confirmed we can then give you direct contact to the installer which enables you to arrange a convenient time for your order to be assembled.
Generally, the assembly will take place after the goods have been delivered. Usually, assembly takes place during business hours but work outside of these times can be arranged.
If you are unhappy with the product, the sizing is wrong or you have changed your mind, you have 30 days to get in contact and arrange to have these swapped over or to arrange a refund.
This refund amount will be less the freight costs and a restocking fee which we can provide for you. These items also need to be packaged back in the way they were delivered to avoid damage.
Our warehouse will then inspect the goods and arrange the refund for you.
Yes we will be open over Christmas, please follow this link to view further details:Â Christmas Trading Times
