Privacy Policy

Privacy Policy
We respect your privacy and we manage your personal information on a secure encrypted server. We will not sell any of the information we collect or store about you. The information is used to communicate with you, fulfill your order with our industry suppliers and book your delivery with our logistic transport and installation contractors.

In order to provide our services, we must collect some personal information from you. This enables us to deliver efficient and tailored services that cater to your needs.

For commercial continuity, we may need to disclose your personal information to our industry contacts that manufacture your order, or to our delivery and / or installation contractors. Please note that we cannot be responsible for the privacy practices of the suppliers or transport companies that deliver and install for BuyDirectOnline

This website may contain links to Office Furniture websites that are not connected with BuyDirectOnline. We are not responsible for the privacy practices of these websites.

Email Newsletter Subscription
All of our newsletters include a link to unsubscribe. If you unsubscribe, you will no longer receive newsletters from us. We may receive information showing if you opened an email and the links that were clicked in order to help us improve our newsletters.

Being Included In and Removed From Our Email Newsletters
You will be included in our email newsletter mailing list (which include special offers, new product arrivals and other communication related to our services or the products we offer) if you subscribe to our newsletter, if you make a purchase from us, or if you have requested that we notify you of the arrival of specific items and we expect to receive other items that are similar or complimentary. Every newsletter we send to you has an unsubscribe option provided within the newsletter – this will always be clear and easy to locate. You may unsubscribe from any mailing list whenever you wish and you will be immediately removed as per your request. Please send any further enquiries to [email protected]

Legal Notice
Some of the information on this website may not be correct due to product changes which may have occurred since it was last updated. Some of the furniture and accessories described or shown may only be available during promotional periods or may be available only at extra cost. The supplier and BuyDirectOnline reserves the right to make changes at any time, without notice to; prices, colour, materials, specification and models. Before ordering, please ask your BuyDirectOnline design consultant for the latest information.

No Warranties or Representations
INFORMATION ON THIS WEB SITE IS PROVIDED “AS IS”. IN NO EVENT WILL BUYDIRECTONLINE BE LIABLE TO ANY PARTY OR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

BuyDirectOnline makes no warranties and/or representations whatsoever about any other website which you may access through this website. Such are provided only as a convenience and does not mean that BuyDirectOnline endorses or accepts any responsibility for the contents or the use of any such websites. The information contained on this website may be changed at any time without prior notification or obligation. Information that is published on the website may contain references or cross references to furniture, accessories and services that are not available in your country.

Call Recording

As part of our commitment to providing quality customer service and staff training, BDO Furniture may record incoming and outgoing telephone calls. Call recordings are used to:

• Monitor and improve the quality of our service
• Assist in staff training and development
• Confirm details of interactions with our customers
• Address queries, complaints, or disputes

– Legal Basis

Call recordings are conducted in accordance with the Privacy Act 1988 (Cth) and relevant state and territory surveillance laws. Where legally required, we will notify callers at the beginning of the call that the conversation may be recorded. By continuing with the call after hearing this notification, you provide your implied consent to the recording.

– Use and Storage

Recorded calls are securely stored and only accessible to authorised personnel. They are retained only for as long as necessary to fulfil the purposes outlined above or to comply with legal or regulatory obligations, after which they are securely deleted.

– Your Rights

If you have any concerns about a recorded call or wish to request access to a recording (where permissible), please contact our Privacy Officer at [email protected]