Cookie Ottoman Mobile Stool

Cookie Ottoman – Unboxing & Quick Overview

We offer an easy flat rate shipping structure for all products.

Some products have a special offer of free shipping, this will be noted on the product listing.

Please note that we are unable to deliver items to PO Boxes and Parcel Lockers. However, we can deliver small accessories and some monitor arms to these locations.

The delivery transit time frames are estimates provided by our shipping providers. They begin from the date of dispatch from our warehouse and are based on business days, not calendar days.

While we make every effort to ensure all deliveries arrive within the estimated time frames, occasional delivery delays that are beyond our control may occur. If your order is more than 3 business days late based on the above time frames, please contact us. Provide your name, order number, and the date of your order.

According to our delivery partner’s guidelines, we cannot guarantee delivery to your business/house/apartment via stairs or elevators. Our delivery partners typically drop items at the ground floor level or at your front door.

Please be aware that rural and remote areas may experience longer shipping times. We do our best to select the fastest delivery partner for your area to ensure the quickest possible delivery times.

Some regional, rural and remote areas may incur additional shipping fees. In such cases, one of our team members will contact you to discuss the extra cost or offer the option to cancel the order.

We appreciate your understanding and cooperation with our delivery policies. If you have any questions or require further clarification, please don’t hesitate to reach out to us. Your satisfaction is important to us, and we aim to provide the best possible service.

For full shipping and delivery information please visit our Shipping Information page.

For details regarding our trading hours over the Christmas period please visit our Christmas Trading Information page.

Some products may be eligible for Click & Collect depending on the products you are after and the location you are in.  Stock availability may vary from state to state. To check the location of stock in your state, please add the item to your cart and you can estimate all shipping costs and locations accordingly.

Due to OH&S regulations, customers will be notified of the warehouse address once their order is picked, packed & ready for collection. Please do not attempt to collect your order without receiving confirmation it’s ready for collection.

Where you see the “Click & Collect Options Available” label – Please use the estimate shipping feature in the cart or checkout to see if products are available for click and collect in your current location. If you would like to check stock prior to ordering, or need your items urgently – please call 1300 313 495 and we will assist you with your order right away.