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Terms & Conditions

BuyDirectOnline.com.au - Terms & Conditions

12.1 - Returns or order Cancellations can only be conducted upon current website stocked items, unused, undamaged and fully marketable. These items may be returned and the order cancelled (for any reason) within 30 days of delivery with the prior agreement of the Company. If you are returning a product please make sure it is well protected and packaged similarly to the way you received the product and returned to the warehouse nominated by BuyDirectOnline. Non-standard products that consist of made-to-order sizes or colours can be cancelled, but the material and labour costs will not be credited. All order cancellations or returns must be confirmed in writing from the customer to us for this to be actioned if we do not receive a formal email to cancel an order prior to it being dispatched the customer will be liable for any associated delivery, freight or handling costs. 

12.2 - For the products being returned the Customer is responsible for all costs and expenses (including insurance and the 15% restocking fee) for the delivery and costs of having the item returned to the Company and restocking the item(s). If an order is cancelled after it has been despatched the Customer is responsible for all courier costs incurred by the Company in dispatching the item and having it returned to the Company's warehouse. The Customer's payment will be refunded within 30 days of the goods having been received back into our warehouse and all items having been checked and accounted for - subject only to deduction of any direct costs of transport and insurance incurred by the Company in relation to the return of the goods, as well as transport and insurance costs incurred in the original delivery, upon receipt of all the goods being refunded and inspection conducted as to their suitability for re-sale. Orders that are cancelled before they have been picked or packed will incur a $25.00 admin fee, orders that are cancelled prior to dispatch but, after they have been picked and packed ready for dispatch, will incur a restocking fee of 15% of the total amount of the goods that are cancelled and any costs associated with the booking of transport.

12.3 - Any time or date for delivery stated or quoted by the Company shall be treated as an estimate only. While every effort will be made to despatch and deliver goods within the timescale quoted no liability can be accepted by the Company for failure to deliver within the quoted times or within any specific time period. The Company will not be liable for any loss or damage whatsoever (including consequential loss, loss of profit, or injury during assembly of products) arising directly or indirectly from any delay in the delivery of all or any of the goods howsoever caused. The Company strives to deliver all orders correctly and on time every time, but if any order is delivered incorrectly or with incorrect parts the Company will not be liable for any loss of time or will not be able to compensate in any way whilst the order is corrected. Orders cancelled because of delayed delivery will be subjected to any delivery costs that have been incurred by the Company. The Company doesn't have full control over the contracted freight companies we use and will not be responsible for any delays or issues with the delivery through the freight company.