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Delivery Options Explained

Curbside Delivery Explained:


Maximum weight per piece is 70kg, even with assistance. Appropriate assistance is required, ie fit individual capable of handling 35kg minimum as a single lifter. Good access for lift distance and unloading is required. Lifting distance should be no more than 10 metres. The driver may need to propose a different delivery method if the delivery location is deemed to be unsuitable for a curbside delivery. There is no guarantee your goods will be taken inside, most cartons and pallets will be left outside in a safe place, under cover if available.

Tailgate Delivery Explained:


Must be a suitable space to unload. Must have parking close to delivery area and good access for large rigid vehicles. Delivery distance should be no more than 10 metres from parking point. Must have a flat, smooth, uninterrupted surface for use of a pallet jack which requires a flat surface for moving heavy items. Must be someone available to sign for goods. Some residential locations may not be able to be serviced with this option, if you have a gravel driveway, steep surfaces, non-flat surfaces, not suitable paring for large rigid vehicles or any aspect which may hinder the ability to deliver, please contact us so we may vet your location to let you know if this is a possible solution. The driver may need to propose a different delivery method if the delivery location is deemed to be unsuitable for tailgate delivery.
Special delivery
(No Contact Process)
COVID-19 Approved Courier will bring goods Inside Building and/or to an Upper Level (Lift is required for this option, stairs not acceptable).

Special Delivery Explained:


Refer to instructions regarding tailgate delivery. All of these apply. Good access to a suitable parking location will be required. CBD deliveries should have an accessible building loading dock. Someone must be on-premises to guide drivers when unloading and enable access and direction for delivery. Drivers will unload to best available space and due to access issues may not be able to achieve delivery to your exact desired location. If you believe your address may have any hindrances to achieving a delivery please contact us so we may vet your location to let you know if this is a possible solution.

*Delivery Restrictions may apply in VIC
Due to the current restrictions in place within Victoria, our Special Delivery service has been adjusted to ensure that your safety is prioritised. If this service is not available within your location we will contact you prior to your order being dispatched to arrange an alternative delivery method. In some instances, our couriers will sign for your goods on your behalf to ensure zero contact is made and help reduce the risk of community transmission.

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