We have an extremely fast and automated warehouse processing facility which streamlines the complete Buy Direct Online order and dispatch system this enables us to have orders processed and shipped in amazing time frames. Current dispatch times for in stock items ranges from 1-10 working / business days after receipt of payment depending on the items and size of the order. Custom made orders are currently being dispatched in 20-25 working days (please note this over-rides any availability dates noted on custom made products on the website)
Q: How Long Will Delivery Take in Transit After Dispatch?
Typical order delivery times expected after dispatch are:
- Melbourne, Adelaide Metro: Approximately 1-3 business days
- Sydney Metro: - Approximately 4-6 business days
- Canberra, Brisbane, Perth, Darwin, Hobart Metro: - Approximately 4-10 business days.
- Please allow 4-15 business days for out of metro deliveries including: regional, rural & remote deliveries.
Note over the Christmas and holiday periods you may experience some longer than standard delivery times
* Need your order Fast?
Click here to view: The Fast Delivery Office Furniture
We have a Fast Australia-wide Delivery program - If you have a particular time frame that you need your order by, please let us know your requirement by sending us an email with the items you require and we will confirm in no time if we can meet your requirement.
Email your list and details to: [email protected]
Please note these time frames are estimates, and our contracted carriers endeavor to meet these estimates at all times, no orders will be processed until the full payment has been received.
Q: Can I Click & Collect my order?
Yes we have a click and collect option available on selected products in our range, you will need to put the items onto the shopping cart or use the shipping estimator to confirm if the click and collect is available for the items you require. This means you can order the items online and collect them from the warehouse when they are ready this will save you freight costs and also enable you to collect on a day that suits you. You order needs to be placed online and paid for prior to any collection, when the items have been picked at the warehouse you will get a call to confirm they are read for collection and given the collection location.
Q: How Much Is Delivery?
Delivery prices can all be calculated online using our quick and easy freight calculator system. This calculator offers you amazing freight deals, incorporating our unique FREE delivery offer and heavy subsidized freight prices. All you need to do is put the products you require into the shopping cart and proceed to the first stage of the checkout system, enter your delivery location & your super freight deal with be calculated.
We have a FREE delivery offer, for more details please find the info to the FREE delivery details here, We offer an Australia-wide express courier service for all the products in the Buy Direct Online range. To calculate your delivery just follow the simple steps above and use the online freight calculator.
As Australia's LARGEST online supplier of Office Furniture, we are able to negotiate with our logistics providers, Australia's best delivery rates. The more we grow, the lower our rates will go, and these savings are directly passed back to our customers!
Q: How Is My Order Shipped?
All orders are shipped flat packed (not assembled) or semi assembled with our unique protection packing system, this enables us to ship your order with amazing speed and eliminating transportation damage. All products have easy-to-assemble instructions either in the box or on the website page. This unique system keeps the overall cost of your product and shipping down and enables us to ship your product direct from the manufacturing facilities. Office chairs will be boxed. Office furniture items are shipped in a crate or on a pallet for supreme protection and fast maneuverability, this way of shipping keeps all of the items together and eliminates items getting lost for example: If you order 20 chairs or chair mats they will be all strapped and wrapped on a pallet. Assembly of products and removal of your order from the shipping crate may require a screw driver or battery drill please note these are not included. Our shipping service is to ground level only and large pallets or crates may need to be hand unloaded if they will not fit through doorways - please make sure you have assistance to help you unload as this is not included in our standard shipping service. If you do not have assistance to help unload or access to a forklift please advise when placing the order and we can provide you with an on-site tailgate unloading delivery price, this is a special service which will enable the pallet to be safely unloaded by the driver and the goods unpacked on site and placed on the ground level. Removal of pallets and crates once the goods have been delivered can be arranged for a small cost POA.
*Oversized Items* Delivery drivers will require assistance to carry any oversized items from the vehicle to the ground floor of your home or office. Any item 25kg or more is deemed oversized according to OH&S policy. If no-one is available to assist the driver please contact us at to arrange an assisted delivery for an extra cost.
Q: Can you deliver my order to an upper Level?
YES we deliver to upper levels in Adelaide, Sydney, Melbourne Perth, Brisbane & Canberra metro areas only. Our standard shipping service is to ground floor but if you require the goods to be delivered to an upper level via stairs or lift please check the upper level special delivery pricing either in the delivery estimator or the checkout. Depending on the size of the items you have ordered your order may need to be delivered in a large truck with the correct manual handing equipment please advise us if your delivery location has any vehicle size restrictions
Q: How Do I Track The Progress Of My Delivery?
By close of business on the day your order has been dispatched, you will receive an email from our customer service subdivision with full tracking details and information so that you can monitor your order online and in real time. (all Adelaide metro deliveries are conducted by a courier service so you more than likely get a phone call and not an email)
Q: Can My Item Be Delivered To a PO Box?
We are unable to deliver to a PO Box as all items are sent via our Australia-wide courier system. Please ensure that you provide a residential or business address during the check out stage of your online order.
Q: Does Someone Need To Be Home To Accept Delivery?
It is necessary for someone to be available to accept delivery as we use a secure courier service that requires a signature on delivery as proof that the items were successfully delivered. The express delivery service with electronic tracking enables us to offer amazing free or hugely subsidized freight costs, this automated service will not allow for phone calls prior to delivery. For your convenience, we recommend having your order sent to your work address - if being at home during business hours is not an option. Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside, carrying items up stairs, placement, or removal of packaging. If your order includes larger items or you are not comfortable carrying your items, we suggest having an additional person at the delivery address to assist with the placement of your items inside. When no one is available to take receipt of the goods the freight company will leave a call card so they can be contacted directly and another delivery time arranged.
Q: Can I Pay For My Order Upon Delivery?
Unfortunately we are unable to offer payment upon delivery as our couriers are not equipped to receive payments. The full payment is required before your order will be processed.
Q: Is Local Pickup An Option?
Due to Occupational Health & Safety (OHS) regulations at our warehouses we are unable to facilitate pickups of our furniture. All orders must be delivered using our extensive courier network.
Q: Does Your Postage Cost Include Insurance?
Yes, freight costs include full insurance.
Q: Can I Have My Order Assembled?
YES you can, Buy Direct Online employs fully-qualified installers who have an excellent knowledge and understanding of all our products in each of the capital cities of Australia. If you would like your items assembled please let us know when you order and we will put you in contact with an installer in your area - this direct contact enables you to arrange a convenient time for your order to be assembled.