Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
We may not be required to provide a remedy if a consumer:
This warranty applies only to the original purchase. Proof of purchase is required. All works carried out by a party under instructions from BuyDirectOnline will be covered by the 12 month warranty on workmanship and repair. If the workmanship of the repair is deemed by BuyDirectOnline to be faulty a new item will be provided. All other warranties express or implied, are excluded.
You need to send us written confirmation of the below items (via email, fax or post) as warranty claims over the phone will not be excepted.
Send this information to:
Email: [email protected]
Fax: 08 8177 0524
Post: PO Box 365 Melrose Park SA 5039 (warranty claim department)
For extra peace of mind, we also offer extended warranties for any products in our range. Contact us at [email protected] if you require any assistance with your product after purchase.