Buy Direct Online Terms and Conditions of Sale
Q: How Is My Order Shipped?
All orders are shipped flat packed (not assembled) or semi assembled with our unique protection packing system, this enables us to ship your order with amazing speed and eliminating transportation damage. All products have easy-to-assemble instructions either in the box or on the website page. This unique system keeps the overall cost of your product and shipping down and enables us to ship your product direct from the manufacturing facilities. Office chairs will be boxed. Office Furniture items are shipped in a crate or on a pallet for supreme protection and fast manoeuvrability, assembly of products and removal of your order from the shipping crate may require a screw driver or battery drill please note these are not included. Our shipping service is to ground level only and large pallets or crates may need to be hand unloaded if they will not fit through doorways - please make sure you have assistance to help you unload as this is not included in our standard shipping service. If you do not have assistance to help unload or access to a forklift please advise when placing the order and we can provide you with an on-site tailgate unloading delivery price, this is a special service which will enable the pallet to be safely unloaded by the driver and the goods unpacked on site and placed on the ground level. If you require the goods to be delivered to an upper level please advise us when placing your order so we can arrange a quote for this service. Depending on the size of the items you have ordered your order may need to be delivered in a large tuck please advise us when ordering if your delivery location has any vehicle size restrictions. Removal of pallets and crates once the goods have been delivered can be arranged for a small cost POA.
Q: How Do I Track The Progress Of My Delivery?
By close of business on the day your order has been dispatched, you will receive an email from our customer service subdivision with full tracking details and information so that you can monitor your order online and in real time. (all Adelaide metro deliveries are conducted by a courier service so you will get a phone call and not an email)
Q: Can My Item Be Delivered To a PO Box?
We are unable to deliver to a PO Box as all items are sent via our Australia-wide courier system. Please ensure that you provide a residential or business address during the check out stage of your online order.
Q: Does Someone Need To Be Home To Accept Delivery?
It is necessary for someone to be available to accept delivery as we use a secure courier service that requires a signature on delivery as proof that the items were successfully delivered. The express delivery service with electronic tracking enables us to offer amazing free or hugely subsidized freight costs, this automated service will not allow for phone calls prior to delivery. For your convenience, we recommend having your order sent to your work address - if being at home during business hours is not an option. Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside, carrying items up stairs, placement, or removal of packaging. If your order includes larger items or you are not comfortable carrying your items, we suggest having an additional person at the delivery address to assist with the placement of your items inside. When no one is available to take receipt of the goods the freight company will leave a call card so they can be contacted directly and another delivery time arranged.
Q: Can you deliver my order to a Level?
Yes we can deliver your order to a upper level, if you require the goods to be delivered to an upper level please select upper level delivery option when you go through the checkout online and it will show you the price before you proceed. All upper level deliveries are conducted by one person using furniture trolleys so you must have a lift in the building, please advise us when placing your order if you don't have a lift so we can provide you with a 2 person premium upper level delivery quote. Depending on the size of the items you have ordered your order may need to be delivered in a special tuck with the correct manual handing equipment please advise us if your delivery location has any vehicle size restrictions. If you don't require the upper level delivery service please select the ground floor delivery option.
Q: Can you remove my existing furniture?
Removal of any existing furniture items, chairs, reception counters, joinery etc....is not included in any items listed on this webiste. Removal of existing furniture can be arranged if required please email us for a quote: [email protected]
Q: Can I Pay For My Order Upon Delivery?
Unfortunately we are unable to offer payment upon delivery as our couriers are not equipped to receive payments. The full payment is required before your order will be processed.
Q: Is Local Pickup An Option?
Due to Occupational Health & Safety (OHS) regulations at our warehouses we are unable to facilitate pickups of our furniture. All orders must be delivered using our extensive courier network.
Q: Does Your Postage Cost Include Insurance?
Yes, freight costs include full insurance.
Placing an order online
When placing an order online through this website please check and make sure you have selected the correct product, options, size, colour etc....Some products have many options and some selections are not a required field because of the way the website system is set up. If a product is ordered that has a number of selections or options to choose from and none of these are selected the order will not be valid therefore it will not be processed. The customer service team will contact you to confirm what it is you require and assist you in getting the correct item. As a company we reserve the right to cancel any order that has been made without following these above steps and selecting from the options listed. All images on the website are for illustrational purposes only if you are not sure of something please email or call us to confirm prior to ordering. All invoices issued will also generally have images of the items ordered these images are just taken straight from the website and will not reflect the exact item that you may have ordered.
All prices are subject to change without notice. All prices listed on the website are GST inclusive. Prices are FOB our warehouse location unless otherwise quoted in writing. Delivery charges may apply to deliver orders please check the website freight calculator. We take all reasonable care to ensure that all details and prices of products on the Buydirectonline website are correct at the time of online publication. However, we reserve the right to correct any publishing errors on the website and cancel orders made at the incorrect price.
Errors on our Website
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and We reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.
Order Returns, Cancellations & Changes
Returns and Cancellations can only be conducted upon current website stocked items, unused, undamaged and fully marketable. These items may be returned and the order cancelled (for any reason) within seven days of delivery with the prior agreement of the Company. If you are returning a product please make sure it is well protected and packaged similar to the way you received the product and returned to the warehouse nominated by BDO Trading Pty Ltd. Non-standard products that consist of made-to-order sizes or colours can be returned but material and labour costs will not be credited.
For the products being returned the Customer is responsible for all costs and expenses (including insurance and the 15% restocking fee) for the delivery and costs of having the item returned to the Company and restocking the item(s). If an order is cancelled after it has been despatch the Customer is responsible for all courier costs incurred by the Company in despatching the item and having it returned to the Company's warehouse. The Customer's payment will be refunded within 30 days of the goods having been received back into our warehouse and all items having been checked and accounted for - subject only to deduction of any direct costs of transport and insurance incurred by the Company in relation to the return of the goods, as well as transport and insurance costs incurred in the original delivery, upon receipt of all the goods being refunded and inspection conducted as to their suitability for re-sale. Orders that are cancelled before they have been picked or packed will incur a $25.00 admin fee, orders that are cancelled prior to dispatch but, after they have been picked and packed ready for dispatch, will incur a restocking fee of 15% of the total amount of the goods that are cancelled and any costs associated with the booking of transport.
Any time or date for delivery stated or quoted by the Company shall be treated as an estimate only. While every effort will be made to despatch and deliver goods within the timescale quoted no liability can be accepted by the Company for failure to deliver within the quoted times or within any specific time period. The Company will not be liable for any loss or damage whatsoever (including consequential loss, loss of profit, or injury during assembly of products) arising directly or indirectly from any delay in the delivery of all or any of the goods howsoever caused. The Company strives to deliver all orders correctly and on time every time, but if any order is delivered incorrectly or with incorrect parts the Company will not be liable for any loss of time or will not be able to compensate in any way whilst the order is corrected. Orders cancelled because of delayed delivery will be subjected to any delivery costs that have been incurred by the Company. The Company doesn't have full control over the contracted freight companies we use and will not be responsible for any delays or issues with the delivery through the freight company.
Changes to any order or cancelling an order after it has been placed and payment has been made will result in administration fees. Changing the product, type, quantity, colour and any other address changes etc..... will incur this fee. There is an admin fee of $25.00 which covers 1 item change, address change or cancellation of items, each change on top of this will cost $10.00 per item. If the incorrect shipping service is selected during the checkout procedure this can be changed, the admin fee of $25.00 per order applies for this. If an order has been dispatched using the address that was provided by the customer when they ordered and the customer decides to change the address during transit after the goods have dispatched or refuses the delivery on arrival and wants the order delivered to another address there will be costs involved to do this. This applies to the order being returned to the carrier’s depot. If the order is to be returned to the original address a re-direction charge will incur. Any storage fees charged by the carrier will be invoiced to you. We will find out the costs from the freight company and we will require payment prior to the changes being carried out.
Please follow the 4 simple steps below to return the item(s):
1) Make sure it is well protected and packaged similar to the way you received the product.
2) If the product has been assembled it will need to be disassembled and packaged the same way it was delivered
3) We require all the dimensions, weight and number of boxes to be collected
4) Once you have done this e-mail us to confirm the product is ready for collection and the pickup address - make sure you include all the above information and your invoice in the e-mail.
Returns can only be collected during normal business hours of 9:00am - 5:00pm Monday - Friday, you will be emailed labels from our logistics team that you will need to attached to the items the transport company will not attach the labels this needs to be done by the customer. If you are at work during these times we can have the item/s collected from your work place and if you don’t have a printer you can get the labels printed at work or a library, printing shop or friend’s house.
Any Return or Order Cancellation enquiries must be submitted via any of the below methods in writing with the invoice details included
Email: [email protected]
Fax: 08 8177 0524
Post: PO Box 365 Melrose Park SA 5039 (Return and Order Cancellation department)
Conditions of Delivery, damage or missing components
a) Any time or date for delivery stated by the Company shall be treated as an estimate only. While every effort will be made to despatch and deliver goods within the timescale quoted no liability can be accepted by the Company for failure to deliver within the quoted times or within any specific time period. The Company shall not be liable for any loss or damage whatsoever (including consequential loss or loss of profit) arising directly or indirectly from any delay in the delivery of all or any of the goods howsoever caused. The Company will not refund delivery costs or be liable for transport costs or damage to goods when a customer makes their own arrangements to collect any goods from our warehouse, depot or transport company.
b) BDO Trading Pty Ltd delivery service and any free delivery offer is only for deliveries during normal business hours 9:00am to 5:00pm on Monday to Friday. Any deliveries out of hours need to be re-quoted on an order by order basis and are not included under our standard delivery charges or free delivery offers. These out of hour’s special deliveries are also not part of our fast shipping service, they take longer arrange and coordinate so the company will not be held responsible for any delays or longer than advised delivery times as this delivery service is a special arrangement and requires goods to be collected through different depots. Special deliveries can take up to 15 working days longer than our standard fast delivery service.
c) The Company will accept no liability for shortages or damage to goods unless the Customer notes the damage at the time of delivery (or where this is not possible, notes "Contents Unseen" on the delivery note or terminal) and notifies the Company via email within 48 hours of receipt with images and a description of the damage or missing components. If the goods are signed for without noting "Damaged" or "Contents Unseen" they will be considered by both BDO Trading Pty Ltd and their third party courier to have been delivered in good condition.
d) The Customer shall be bound to accept the goods when they are tendered for delivery by the Company and delivery shall be deemed to take place when the goods are tendered for delivery to the Customer at the nominated address for delivery whereupon the risks of loss, breakage or any other damage whatsoever shall pass to the Customer.
e) Where access to the delivery address is limited or additional equipment is required to complete delivery of the goods (truck with tailgate loader or forklift), additional charges to cover the full costs of these services plus administrative costs will apply. The delivery time frame will also alter when these special arrangements need to be made.
f) If an item is returned to us because the customer failed to contact the couriers, any refund will be less the total delivery (total delivery costs) and packaging costs incurred. The Company will notify the customer of despatch, after which time it becomes the customer's responsibility to contact the courier company whether or not they received a calling card from the courier.
g) If a product is delivered damaged, with parts missing or not operating correctly then the Company will replace any missing, damaged or malfunctioning items, however the customer must notify the company in writing and provide evidence of any damage (we must have pictures emailed through to [email protected] before any action can be made) within 48 hours of receiving the delivery. If a product is delivered with damaged packaging then the customer must check the contents for missing / damaged items - the company will not replace whole products if only the packaging is damaged. The company will also not replace whole products when replaceable components are damaged, the components will be delivered and the customer will be required to fit the replacement components. Any labour or assembly costs required to change over damaged, missing or malfunctioning components will not be covered by BDO Trading Pty Ltd. We have service warehouses in all capital cities so if the customer is not able to change over the part then they can take it to a service warehouse we nominate and the part will be installed free of charge. If BDO Trading Pty Ltd is notified of damage after products have been assembled BDO Trading Pty Ltd will not be liable for any assembly cost or replacement of damage products because we have not been notified within 48 hours and the correct procedure followed.
h). Force Majeure
In the event that the Company is prevented from carrying out its obligations as a result of any cause beyond its control such as but not limited to Acts of God, War, Strikes, Lock-outs, Flood and Failure of third parties to deliver goods, the Company shall be relieved of its obligations and liabilities for as long as such fulfillment is prevented.
i). When products are delivered and the customer is not happy with the quality they may be returned within 7 days as long as BDO Trading Pty Ltd is contacted and notified within 48 hours of receiving the delivery. All freight charges will be deducted from the customers invoice if the goods are returned and BDO Trading Pty Ltd finds no fault with the product. If the goods are returned and BDO Trading Pty Ltd deem the quality to be less than our commercial standard the customer will be refunded the total amount and BDO Trading Pty Ltd will cover any delivery costs.
No claim will be entertained in respect of any goods which have been repaired or altered in any way or have been the subject of any accident or damage caused by any innocent, wilful or negligent act or omission of the Customer or through use not in accordance with the manufacturers instructions by the Customer or by circumstances beyond the control of the Company or goods which cannot be shown to have been supplied by the Company.
Customers are strongly advised to employ professional tradesmen (e.g., electricians, carpenters, plumbers) in relation to the installation of goods of the type which need to be installed properly and safely in accordance with manufacturers instructions and codes of practice.
Custom made to order products & Pre-Order items.
All custom made items are non-returnable, this includes all furniture items like tops etc... in nonstandard sizes or colours and chairs that are custom made to order in nonstandard and not stocked upholstery materials. Any items that have the "Pre-Order" or "Custom Made" with a lead time are items that we order with one of our suppliers / manufacturer once the customer places and order with us.
Any time or date for delivery stated by the Company for custom made items as defined in the above description shall be treated as an estimate only. While every effort will be made to despatch and deliver goods within the time frame quoted no liability can be accepted by the Company for failure to deliver within the quoted times or within any specific time period. The Company shall not be liable for any loss or damage whatsoever (including consequential loss or loss of profit) arising directly or indirectly from any delay in the delivery of all or any of the goods howsoever caused.
Any Customer made or Pre-Order items that are cancelled after the order has been placed with the supplier / manufacturer will be subjected to order cancellation fees of 15% of the item value. If the item has been made by the supplier / manufacturer prior to the order being cancelled the item can not be refunded.
FREE Delivery Offer, (see below for details and conditions)
How can we offer this amazing deal and what are the conditions of this offer............
I trust this explains why we can offer this totally unique and market leading offer and service.
Q: What is the length of your Warranty?
All Office Furniture products are backed by a 12 month comprehensive warranty. For extra peace of mind, many products have an extended warranty which will be noted in the details and specifications of that product these extended warranties range from 2 years to 10 years. We also offer extended warranty options on all products.
Q: What are the Warranty Terms and Conditions?
BDO Trading Pty Ltd warrants all goods for a period of 12 months (unless the product has an extended warranty) under normal usage, to be free from defects in material and workmanship. BDO Trading Pty Ltd liability under this warranty is to repair or replace (at its discretion) any part or product covered by this (or any implied) warranty free of charge. Furniture items and chairs have maximum weight capacity’s which must be adhered to as we have ways of telling if items have been subjected to weights exceeding their limits which will cause the warranty to be void. BDO Trading Pty Ltd will often send a part which may have been determined as faulty this part will need to be swapped over by the user.
This warranty does not cover:
This warranty applies only to the original purchase. Proof of purchase is required. All works carried out by a party under instructions from BDO Trading Pty Ltd will be covered by the 12 month warranty on workmanship and repair. If the workmanship of the repair is deemed by BDO Trading Pty Ltd to be faulty a new item will be provided. All other warranties express or implied, are excluded.
Q: What do I do if I have a problem with a product?
BDO Trading Pty Ltd is committed to the excellence of our products and providing first class customer service coupled with unbeatable value.A very responsive after sales department is available to help you with any queries after your purchase. Most issues are resolved within 48 business hours. Please follow the simple procedure below (these 4 steps must be followed before we can review your warranty claim)
You need to send us written confirmation of the below items (via email, fax or post) warranty claims over the phone will not be excepted
Send these details to:
Email: [email protected]
Fax: 08 8177 0524
Post: PO Box 365 Melrose Park SA 5039 (warranty claim department)