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Buy with Confidence!Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
We may not be required to provide a remedy if a consumer:
Please read the full details of our money back guarantee below. Any questions email [email protected]
1. The 30 Day Money Back Guarantee period will commence from the date that the customer receives their product. If there is no receipt of delivery, the date shall be assumed to be 5 business days from the date of dispatch.
2. Where a product is within the 30 day period and a refund is requested, Buy Direct Online will refund the original product purchase price. The following fees and/or charges will not be reimbursed:
3. Orders cancelled after the goods have been dispatched will be treated as per the terms of our 30 Day Money Back Guarantee.
4. If you are returning a product please make sure it is well protected and packaged similar to the way you received the product.
5. Where an item is found to be faulty, Buy Direct Online will provide a replacement along with the necessary service and support.
6. Where the customer elects to receive a refund instead of a replacement, the reimbursed amount will be as outlined in Section 2.
7. The money back guarantee does not apply to custom made to order non stocked items which are a special size, colour, fabric etc.
8. Buy Direct Online reserves the rights to make changes to these terms and conditions without notice.